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Airport taxes (also known as Air Passenger Duty or APD) are government taxes collected by airlines for each flight. If you miss your flight or don't use your ticket, you're entitled to a refund of these taxes since you didn't actually fly. Airlines are required by law to refund them, but most passengers don't know about this or don't bother to claim.

The refund amount depends on your flight route and cabin class. For UK flights, APD ranges from £13 for short-haul economy to £200+ for long-haul premium cabins. The exact amount will be shown on your original ticket breakdown. Even if your ticket was non-refundable, the taxes are still refundable.

Once we submit your claim to the airline, most refunds are processed within 4-8 weeks. Some airlines are faster, taking just 2-3 weeks, while others may take up to 12 weeks. We handle all communication with the airline and keep you updated throughout the process.

You'll need your booking reference, flight details (airline, route, and date), and proof of payment. We'll guide you through uploading your ticket or confirmation email. The entire process takes just a few minutes, and we handle all the paperwork from there.

Yes, we charge a transparent flat fee of €3 per passenger per leg. For example: 1 passenger with a one-way flight pays €3, while 2 passengers with a round-trip booking pay €12 (2 passengers × 2 legs × €3). This covers our service for processing your refund claim with the airline.

You can typically claim airport taxes for up to 6 years from the original flight date, though this varies by airline and jurisdiction. Even old tickets may still be eligible for a refund. Submit your details and we'll let you know if your claim is still valid.

Yes, as long as you have the booking details and can provide proof that you paid for the ticket. Many people claim on behalf of family members, colleagues, or friends. You'll need the passenger's name and flight information to proceed.

We work with most major airlines worldwide. However, some low-cost carriers like Ryanair charge admin fees that exceed the refund value, and a few airlines like Wizz Air don't refund APD at all. We'll let you know immediately if there are any issues with your specific airline.