Airport Tax Refund
Typical Refund
EUR13–40
per passenger
Eligible if you did not take the flight: EasyJet allows a claim for a refund of Government Tax for the unused flight(s). The base fare is generally non-refundable, and EasyJet says it does not charge specific airport fees.
Booking reference (mandatory)
Provide the EasyJet booking reference for the flight(s) you did not take.
Passenger and flight details (mandatory)
Names on the booking, route, flight date/time, and which flight(s) were not taken.
Payment details (if requested by support) (optional)
Customer Services may ask for confirmation details to locate the booking or process the refund.
Serious illness
EasyJet may offer a voucher or refund in serious/terminal illness cases after submitting a medical declaration document and contacting support via their form.
Bereavement
EasyJet may offer a voucher, fee waiver, or refund in bereavement cases. You may need to provide a death certificate via the Contact Us form.
Booked through a third party
Depending on how the booking was made and managed, the travel agent may need to assist. EasyJet’s Government Tax refund policy directs you to contact Customer Services.
Step 1
Note your booking reference, passenger names, and the specific flight(s) you did not take.
Step 2
Request a Government Tax refund for the unused flight(s). EasyJet directs customers to contact Customer Services to claim this refund.
Step 3
Ask specifically for the Government Tax refund (not the fare). If needed, ask support to confirm what portion is refundable for your booking.
Step 4
Save any case reference, chat transcript, or email confirmation from EasyJet Customer Services.
Contact Us form (Customer Services) (Web Form)
https://www.easyjet.com/en/help-centre/contact/contact-us-formEasyJet directs tax refund requests to Customer Services; their Contact Us form is the main entry point on the help site.
Executive Support Team (document submission fallback) (Postal Mail)
Executive Support Team, easyJet Airline Company, Hangar 89, London Luton Airport, LU9 2PF, United Kingdom
EasyJet provides this address for cases where customers cannot complete online submissions (shown for serious illness/bereavement).
Customer Services (phone/email/webchat) (Other)
https://www.easyjet.com/en/help-centre/contact/contact-usEasyJet references phone/email/webchat support via the Contact Us page; specific details can vary by country and booking type.
If standard support channels do not resolve your request, ask Customer Services to escalate the case internally (provide your booking reference and prior case ID). For document-heavy special circumstances (illness/bereavement), follow the prescribed form and, if necessary, postal submission route.
EasyJet states that its tickets are non-refundable in general. However, if you cancel, miss, or do not take a flight, you can claim a full refund of the Government Tax for the flight(s) you did not take by contacting EasyJet Customer Services.
Important: EasyJet also states that, other than Government Tax, it bears the operating costs of the flight (including airport charges) and does not pass these third-party charges on to customers. In its fees information, it also states it does not charge specific airport fees.
What to expect: - Refund scope: Government Tax only (not the base fare, and typically not airport charges). - How to claim: Contact EasyJet Customer Services (usually via their Contact Us form/help channels). - Timing and deadlines: EasyJet does not clearly state a claim deadline or standard processing time for Government Tax refunds on its public pages (as of 2026-02-19).
